Cheryl Lai

Cheryl Lai is a seasoned professional in customer support and management, currently serving as the Regional Client & Sales Support Manager at Vacheron Constantin since February 2023. Prior experience includes serving as Customer Care Manager at Chopard, where responsibilities entailed managing aftersales operations and training the customer service team, and Assistant Manager - Customer Care Management at Porsche Centre Hong Kong & Macau, where initiatives led to improved customer satisfaction and recognition as the best service center in the China region. Cheryl began her career as a Customer Service Officer at Richemont, where oversight of service operations and performance monitoring was key, and held previous roles at Allied Pickfords Business Relocations and Singapore Airlines as a flight stewardess. Educational background includes degrees from Nanyang Technological University Singapore and the City University of Hong Kong.