Rafael Rodrigues is a Senior ITSM Governance Analyst at Vale, where they support IT service management governance by applying ITIL best practices. They previously held the role of IT Systems Analyst at ALUBAR, managing technical support and system performance. With past experience as an Access & Technology Consultant at Microdata Soluções Corporativas and technical support internships at Embrapa and SEJUSC, Rafael has developed a strong foundation in systems analysis and project management. They hold an MBA in Project Management and a specialization in Computer Networks from esteemed institutions.
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