Pam Kautch

Pam Kautch is an experienced professional in the fields of customer service and operations, currently serving in Tech Ops at Valent U.S.A. LLC since November 2019. Prior experience includes roles as a Customer Service Representative and Senior Customer Service Representative at MKS Instruments from October 2009 to July 2015, where responsibilities included leading cross-functional teams, managing customer inquiries, and resolving billing issues. At NetApp, from 2005 to 2008, Pam was instrumental in enhancing the order management process, significantly reducing late deliveries and bolstering customer satisfaction for Fortune 500 clients while generating over $10 million in revenue. Educational background includes studies at San Jose City College and The University of Winnipeg.