Ana Paula Cohen

Ana Paula Cohen currently serves as Gerente de Customer Success at Valid since April 2024, while also teaching at CS Academy and MBA SEDA Executive Education. Previously, Ana Paula held the position of Head de Customer Relationship & Customer Success at Loft until March 2024 and served as Diretora de Relacionamento e CX at Delivery Much Brasil. From 2015 to 2020, Ana Paula was Diretora de Operações LATAM at Peixe Urbano and worked as Gerente de Atendimento at Oi/Telemar from 2010 to 2014. Early career roles include Gerente de RH at Hope Serviços and Gerente de Operações at Contax S.A., where focus was on process improvement and operational quality. Ana Paula began career at Vivo as Analista de Qualidade e Treinamento. Ana Paula holds an MBA in Gestão de Negócios from Ibmec, completed in 2010.