Kim Malone

Kim Malone has accumulated extensive experience in quality management and complaint analysis, currently serving as a Post Market Complaint Analyst at Validant since September 2013. In this role, Kim monitors product complaint communications, evaluates social media for complaints, and facilitates the investigation process by assigning cases to specialists. Prior to this position, Kim worked as a Global Quality Consultant at MAETRICS, focusing on recall management and health hazard evaluations. Kim also held a leadership role in secondary packaging at Alcon Laboratories, overseeing production and safety protocols, and gained foundational experience as a Complaint Analyst, where Kim developed guidelines for complaint processing and reporting.