Genevieve Upson is a Customer Success Manager at Validity Inc. since February 2024, previously holding various roles at Cvent from September 2019 to March 2024, including Lead Client Success Advisor and Senior Client Success Advisor, where responsibilities involved assisting clients in adopting the Cvent Tech Stack to achieve event and organizational goals. Prior experience includes working as an Associate Technical Account Manager at Return Path (May 2017 - July 2019) and earlier roles, such as Account Coordinator and International Assistance Coordinator at Healix International and HX Global. Genevieve's background also includes positions in hospitality and childcare, showcasing strong customer service and communication skills. Genevieve holds a Professional Certificate in Email Marketing from The Institute of Direct and Digital Marketing and a Bachelor of Arts with Honours in French and Italian from The University of Manchester.
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