Kathleen Roache

Kathleen Roache is a seasoned professional with extensive experience in customer success and management across various industries. Currently serving as a Customer Success Manager and Community Customer Success Manager at Validity Inc. since May 2022, Kathleen focuses on optimizing email marketing campaigns through effective data utilization and performance reviews. Prior to Validity, Kathleen held multiple roles at 211 TAMPA BAY CARES, including Training Manager, where Kathleen developed training programs, and Supervisor, overseeing a team managing crisis calls. With a strong foundation in quality assurance and field support from previous positions at TW Automotive Solutions, Sprint, and AT&T Mobile Tel, Kathleen has demonstrated expertise in customer service, crisis intervention, and team leadership. Earlier career roles included sales management at OBERAMMERGAU TOURS and Carnival Cruise Line, showcasing a diverse background in sales and customer relations. Educational qualifications include attendance at Eckerd College and Miami Dade College.