Lucas Ramos has extensive experience in customer success and support, currently serving as a Senior Customer Success Manager for LATAM at Validity Inc. since September 2022, where management of over 50 enterprise clients has led to the achievement of key performance metrics and significant revenue generation through upselling and cross-selling. Prior experience includes a role as a Customer Experience Analyst at Nubank, where Lucas improved customer service processes for complex cases, and positions at Conduent providing bilingual technical support for Apple customers. Lucas holds a Bachelor's Degree in Public Relations from Universidade Anhembi Morumbi, obtained in 2018.
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