Thiago Catino

Thiago Catino serves as the Senior Manager of Customer Success for LATAM at Validity Inc. since December 2019, overseeing strategic development and service delivery for over 300 accounts in the region. With a track record of managing and expanding Customer Success initiatives by 200%, Thiago focuses on enhancing retention and growth, consistently achieving high GRR and NRR rates. Prior roles include Principal Customer Success Manager and various positions at Return Path, where responsibilities encompassed account management, client engagement, and implementation of strategic marketing campaigns. Thiago's extensive educational background includes engineering degrees from both Seoul National University and Universidade Federal do ABC.