Lorena Rivera

Lorena Rivera is an experienced professional in the field of order processing and customer service, currently serving as an Order Processing/Customer Service Specialist at Valin Corporation since August 2025. Prior to this role, Lorena spent nearly two decades at Burns Controls Company, overseeing the entire order processing cycle while onboarding new clients and ensuring efficient service. Earlier career experience includes working as an Administrative Assistant and Receptionist at Touch Tell Inc., where front office operations and customer inquiries were managed, and as a Data Entry Clerk at Cibertec Institute, responsible for maintaining student records. Lorena's educational background includes a degree in English from Dallas College North Lake Campus and a certification in Bilingual Administrative Assistance from the British Academy.