Heidi Heinonen

Heidi Heinonen is an accomplished professional with diverse experience in strategy, planning, and customer experience across various industries. Currently serving as Manager for Strategy and Planning in Services at Valmet since November 2018, Heidi is responsible for developing strategies, coordinating planning processes, and overseeing implementation across the Services Business Line. Prior roles include Training Specialist, where Heidi managed an internal training program and developed the Customer Experience concept, and Key Account Management Specialist, focusing on KAM process implementation in the energy and marine sectors. Heidi holds multiple degrees, including a Master's in Economics and Business Administration from the University of Eastern Finland and is currently pursuing further studies at Tampere University.