Valoris Center
Claudia Andreea Tofanel is a highly experienced professional with a strong background in quality assurance and service delivery management, currently serving as Quality Assurance Operations Manager at Valoris Center since April 2019. Tofanel has successfully led quality assurance initiatives, earning recognition for the team's excellence in customer service. Previous roles include Service Delivery Manager for both the Content Glovo Italy Account and the overarching Glovo Italia Account, where Tofanel focused on optimizing service delivery operations and enhancing customer experiences. Additional experience encompasses roles as Training and Quality Manager and Quality Analyst for the Glovo Italia Account, and early career positions as an Administrative Assistant at Mufty Construction Inc., Organization Manager at TOP-FOOD, and Store Manager at Alter Ego Beauty Center. Tofanel holds an educational background from The Nicolae Titulescu University of Bucharest.
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Valoris Center
With over 15 years experience, Valoris Center is a company with 100% Romanian ownership that operates on the BPO services market. We work with customers from all over the world, offering them the best support according to their needs, specific time schedule and spoken language (English, French, Spanish, Italian, German, Hungarian, Bulgarian and Russian). We have proven experience and know-how, gathered from top clients in more than 10 different industries (banking/financial, automotive, IT/telecom, e-commerce, retail, utilities, pharmaceuticals, homecare, airline industry, media and delivery). Our portfolio includes customized services such as Contact Center Inbound & Outbound, Back Office Activities, Chat, Document and Content Management, Recruitment & Leasing services and also Training Programs. The Company’s areas of expertise include both human factor solutions such as increasing sales' value, customer retention or process optimization and automated solutions such as dedicated CRM software and complex Interactive Voice Response structures. Our proven skills, doubled by the state of the art technology integrated with Microsoft CRM Cisco IPCC and HP, as well as the consulting-based services, predictability, responsiveness and innovation, recommend us as a reliable partner for the companies that want to build their future considering customer focus. Valoris Center has 4 operational sites: Bucharest, Ramnicu Valcea and Bacau. in Romania and one in Belgrade, Serbia. Find more information about Valoris Center on our website: www.valoris.ro.