Claudia Andreea Tofanel

Claudia Andreea Tofanel is a highly experienced professional with a strong background in quality assurance and service delivery management, currently serving as Quality Assurance Operations Manager at Valoris Center since April 2019. Tofanel has successfully led quality assurance initiatives, earning recognition for the team's excellence in customer service. Previous roles include Service Delivery Manager for both the Content Glovo Italy Account and the overarching Glovo Italia Account, where Tofanel focused on optimizing service delivery operations and enhancing customer experiences. Additional experience encompasses roles as Training and Quality Manager and Quality Analyst for the Glovo Italia Account, and early career positions as an Administrative Assistant at Mufty Construction Inc., Organization Manager at TOP-FOOD, and Store Manager at Alter Ego Beauty Center. Tofanel holds an educational background from The Nicolae Titulescu University of Bucharest.