Muhammad Magdy

Muhammad Magdy has a diverse professional background with experience in customer service, social media management, and operations. Starting as a Customer Service Representative at Vodafone in 2014, Muhammad supported customer inquiries through data analysis and recommending solutions. In 2015, Muhammad worked as a Social Media Specialist at KnockMart.com, facilitating client orders via social media platforms. Following roles included Community Support Specialist and Safety Investigations Team Lead at Uber, where Muhammad managed incident investigations and handled partner-driver inquiries. As of October 2025, Muhammad holds the position of CX Operations Manager at Valu and has a Bachelor's degree in Language Interpretation and Translation from Cairo High Institutes, earned in 2015.