Libby Funke is a seasoned program manager with extensive experience in customer experience and insights management. Currently serving as Program Manager for Voice of the Customer at Valvoline Inc. since April 2025, Libby previously held the position of Senior Insights Manager at Service Management Group from April 2017 to April 2025. In this role, Libby utilized research and CX industry expertise to generate actionable insights for brands, fostering strong client relationships to align on business objectives and growth strategies. Libby also has experience as an Insights Manager and Account Manager at SMG, as well as Account Manager at Summit Marketing, and holds a Bachelor of Science degree in Interdisciplinary Studies from the University of Missouri-Columbia.
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