SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution. 

Software

SMG's headquarters in Kansas City, MO, United States

Matt Krueger

Leslie Smith

Jeremy Michael

Rich Givone

Sheree Rodgers

Jami Ferguson

Bill Turner

Sokalex Nguyen

Shawn Nagase

Hannah Sharpe FCIPD

Valerie Hoover

Xenna K.

Ashley Landrum

Tara Augustin

Roxanne Smith

Robbie Johnson

Will Rowntree

Becca Barnett CCXP

Juliette Purser

Craig Hills

Megan Kerber

Bobbe Morhiser

Ccxp Juliette Purser

Elizabeth Tigg

Jamie Cromer

Ashley Tate

Spencer Ellis

Maria Isabel Ortiz Gonzalez

Maria Binder

Kevin Derohanian

Raluca N.

Halle Smith

Jordan Holt

Tinna Hung

Emily Lenhausen

Amber Sutton

Brent A. Northam

Kurt Cederman

Ravneet Sidhu

Jeff Gordon

Simon Taylor

Matthew McBee

Cécile Jouve

Sophie Mans

Michelle Turner

Narendra Rangaiah

Laura Keating

Rishi Raja

Will Mariner

Ccxp Josie Gaeckle

Tamiko Fletcher

The Client Success and Support team at SMG is dedicated to ensuring that clients maximize their experience with the enterprise-level experience management solutions. This team facilitates onboarding and implementation, provides ongoing technical support, and delivers valuable insights to enhance customer satisfaction and engagement. Through proactive communication and tailored assistance, they work to build strong client relationships and drive long-term success.

Client Success and Support

This department focuses on ensuring customer satisfaction and driving client engagement through tailored support and solutions.

Client Success

The Engineering and Development team at SMG is responsible for designing, building, and maintaining the enterprise-level software solutions that enable effective experience management. This team collaborates across various roles, from software engineering and quality assurance to DevOps and technical product management, ensuring the delivery of reliable and innovative services. By leveraging cutting-edge technologies and methodologies, they strive to enhance the overall functionality and performance of SMG's SwaS offerings.

Engineering and Development

The Leadership Team at SMG is responsible for guiding the company's strategic direction, ensuring alignment across various departments to enhance the enterprise-level experience management solutions offered. Comprising key executives from operations, sales, client services, engineering, and product management, this team collaborates to drive innovation, optimize client engagement, and ensure the successful delivery of software services to meet customer needs. They play a crucial role in fostering a culture of excellence and accountability within the organization.

Leadership Team

This department focuses on providing technical assistance and software development support to ensure optimal performance and user satisfaction.

Engineering Support

The Product and User Experience team at SMG is dedicated to enhancing the overall user experience through innovative product development and data-driven insights. They collaborate to design intuitive interfaces, support implementation, and leverage analytics to refine products, ensuring they meet the needs of enterprise clients and drive impactful experiences. Their multidisciplinary approach combines product management, UX design, and advanced data science to elevate the company's software offerings.

Product and User Experience

SMG

Org chart

Teams

Client Success and Support

Client Success

Engineering and Development

Leadership Team

Engineering Support

Product and User Experience

Offices

SMG

Org chart

Teams

Client Success and Support

Client Success

Engineering and Development

Leadership Team

Engineering Support

Product and User Experience

Offices

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