Melissa Herman Hefner

Melissa Herman Hefner is an experienced Customer Service Manager with a robust background in customer care and sales within the furniture industry. Since February 2013, Melissa has been with Vanguard Furniture, where responsibilities include overseeing customer service operations. Prior to this role, Melissa held positions at Kellex and Mitchell Gold + Bob Williams, the latter culminating as Customer Care Manager. Earlier career experience includes roles at Boyles Distinctive Furniture and Blowing Rock Furniture, focusing on eCommerce sales and design. Melissa earned a Bachelor of Science in Business Administration with a concentration in Marketing from Western Carolina University.