Jim Miller is a Senior Manager in IT Professional Services at Vanguard, where they lead sourcing and staffing across various IT departments. With a strong background in the financial services industry, Jim has a proven track record as an IT Project and Process Manager, demonstrating expertise in IT sourcing, ServiceNow, ITIL, and process governance. Jim earned a Bachelor of Science in Security and Risk Analysis from Penn State University and has experience as a Major Incident Manager, overseeing the resolution of significant incidents and enhancing communication between IT and business clients. Their prior role as a Senior Sourcing Specialist involved working closely with IT leadership to improve sourcing outcomes.
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