Paul M.

Paul M. has extensive experience in product management, consulting, and professional services within the contact center industry. Key roles include Director of Product Management and Vice President of Professional Services at LiveVox, where tenure spanned from May 2018 to May 2019, as well as earlier positions as Director of Customer Advocacy and Principal Business Consultant at the same company from December 2015 to December 2017. Other notable positions include Vice President of Technical Consulting and Senior Vice President Operations at VanillaSoft from February 2024 to March 2025, and Vice President Analytic Services at TSI from November 2014 to December 2015. Previous experience also covers various leadership roles at NCO Financial Systems, where responsibilities included AVP - Customer Contact Management and General Manager. Paul M. holds a degree in Industrial Electronics Technology/Technician from the United States Army, where training occurred from 1989 to 1992.