Vanquis
Natalie Ball is an experienced Senior Customer Operations Manager currently employed at Vanquis since October 2022, specializing in complaints and vulnerable customers as well as new business. Prior to this role, Natalie held various leadership positions at Moneybarn from May 2015 to December 2024, including Head of New Business and Complaints, where responsibilities included operational management and client relationship management. Natalie's earlier career at Serco spanned nearly nine years, culminating in roles that involved oversight of operations and client delivery across multiple sites, emphasizing continuous improvement in customer satisfaction and staff engagement. Additional experience at SSE plc encompassed project implementation and training management for customer service systems and staff. Natalie's expertise reflects a strong focus on operational excellence, team development, and enhancing customer service outcomes.
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Vanquis
Vanquis is part of Vanquis Banking Group, a FTSE All Share company and a leading specialist bank. The Group serves 1.75 million UK customers, offering a range of tailored products and services including credit cards, loans, savings, and vehicle finance. Through our award-winning fintech brand, Snoop, we help customers save up to £1,500 a year on household bills. At the core of everything we do is responsible lending, alongside our commitment to promoting financial inclusion and social mobility. This mission drives our purpose: to deliver caring banking so our customers can make the most of life’s opportunities. We are Vanquis – banking with heart. Visit www.vanquis.co.uk Learn more about the group at www.vanquisbankinggroup.com Learn more about Moneybarn at www.moneybarn.com Learn more about Snoop at www.snoop.app