Jillian Wells is a highly experienced UX researcher currently serving as a Staff UX Researcher at Vanta, where the focus is on building the research function. Prior to this role, Jillian was a Senior Staff UX Researcher & Strategist at Cohere, establishing the user research discipline from the ground up. Previous experience includes a consultancy role at OpenAI, contributing to the ChatGPT organization by understanding user interactions and shaping product development. At Stripe, Jillian advanced from a Staff UX Researcher to a Lead UX Researcher at Intercom, substantially growing research teams and influencing company strategy. Early career roles include UX Researcher positions at Orange Chef and Intermedia Intelligent Communications, along with industrial design and research positions at Design Partners and The Clorox Company. Jillian holds a Bachelor of Fine Arts in Product Design from the University of Oregon and has completed a program for action learning at Terra.do.
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