Lisa Kilker is an experienced professional in the fields of customer success, quality assurance, and AI technologies. Currently serving as a Post Sales AI Specialist at Vanta, Lisa focuses on testing AI features and enhancing model outputs through structured prompt creation. As a Prompt Engineer at Teabot.ai, Lisa explores generative AI's potential in creativity and education. Prior roles include QA Engineer at Pinata, where Lisa collaborated on user experience improvements, and a dual role at SpankChain that combined QA and customer success, notable for achieving high response rates in customer support. Extensive experience also includes managing customer success at Pose and Rapaport, where Lisa significantly improved support processes and marketing efforts. Lisa holds a Bachelor of Science in Software Development and has completed a certificate program in Applied Generative AI Specialization.
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