Lauren P.

Lauren P. is an experienced professional in instructional design and eLearning development, currently serving as the Manager of Learning & Instructional Design at Varo Bank since April 2022, where GAI was utilized to enhance compliance courses and implement a customer engagement program that led to a significant increase in engagement. Prior roles include Senior eLearning Developer at InterContinental Capital Group, Inc., focusing on learner-driven training solutions, and Learning Experience Designer at American Water, where a shift to digital, practical training methods was championed. Lauren's earlier experience at PHH Corporation included roles as eLearning Developer, Senior Instructional Designer, and Human Resources Associate Consultant, emphasizing the optimization of training platforms and development of eLearning solutions. Lauren began the career at PHH Mortgage as a Senior REO Closer after earning a BA in English, Professional Writing & Editing from the New York Institute of Technology.