Frank Barajas holds a Bachelor of Science in Business Administration and Management with a focus on Entrepreneurship from San Jose State University. Currently serving as a Critical Accounts Program Manager at Varonis, Frank brings extensive experience in managing escalations and customer care across multiple high-profile tech companies. Prior roles include Senior Escalation Engineer at Roku Inc., where responsibilities involved coordinating major incident responses and designing support processes for new product lines. With a background in customer success management at SLI Systems and managing customer care operations at Vudu - Fandango, Frank has demonstrated leadership in enhancing efficiency and customer satisfaction through strategic initiatives. Additionally, as a co-founder of Drone Society, Frank showcased entrepreneurial skills while serving an international customer base.