Frank Kou

Frank Kou is an accomplished professional with extensive experience in customer success, engineering, and technical support. Currently serving as the Customer Success - US West Team Lead and Customer Success Engineer at VAST Data since November 2023, Frank previously held roles at MemVerge as a Senior Solution Architect and at VAST Data as a System Engineer. With a significant tenure at EMC from 2003 to 2018, Frank managed teams in Escalation Engineering, where responsibilities included overseeing technical escalations, maintaining operational procedures, and playing a crucial role in establishing support teams in China. Frank's earlier experience includes positions as an Escalation Engineer at NetApp, an IT Consultant at Infotech Solutions, and a Network Administrator at Motorola China Electronics. Frank holds a BS in Electronic Engineering and a BS in Electronic and Mechanical Science from Xidian University and Xian Electronic Science University.