Nick Purewal-Young

Nick Purewal-Young is an experienced customer experience professional with a strong background in managing customer service operations. Currently serving as Customer Experience Lead at Vax Ltd since August 2016, Nick oversees the resolution of escalated complaints, leads customer responses to digital media feedback, and provides valuable insights to enhance overall customer experience. Prior to this role, Nick held the position of Department Manager at H&M from July 2014 to July 2016, where responsibilities included team training and performance evaluation. Additionally, Nick gained extensive experience in various roles at Peacocks from July 2007 to July 2014, focusing on customer service excellence and visual merchandising. Nick holds a degree from the University of Chester and has attended Kidderminster College.