Stephanie Rodriguez

Stephanie Rodriguez has a diverse work experience. Stephanie currently works at vcita as a Product Support Specialist, where they manage phone calls, live chats, and support tickets simultaneously. Stephanie has experience using various tools such as Zendesk, Jira, Google Suite, Salesforce, and Slack. Stephanie demonstrates empathy and a positive approach in working with teammates and users. Stephanie provides detailed responses to customer questions, averaging 100 solved tickets per month. At vcita, they also perform rigorous testing of customer inquiries following a procedural approach.

Previously, Stephanie worked as a Content Creator and Social Media Manager, leveraging their graphic design and creative copywriting skills to help businesses scale and broaden their reach. Stephanie utilized programs like Photoshop to create effective social media campaigns. Stephanie also worked as a Social Media Content Creator for the Harlem City Council, generating engaging content for their platforms.

Stephanie had experience in the healthcare industry as a Patient Care Coordinator at Mount Sinai Health System. Stephanie also served as the Assistant Program Director at Mind-Builders Creative Arts Center, where they enrolled students and organized various programs and events related to youth development and the creative arts.

Additionally, Stephanie worked as an Information Technology Technical Support at Albert's Service SRL, providing technical assistance. Stephanie also worked at Whole Foods Market as an Associate Team Leader.

Stephanie Rodriguez earned a Bachelor of Science degree in Social Work from City University of New York-Herbert H. Lehman College, graduating in 2016. Alongside their formal education, they also obtained additional certifications such as Mental Health (First Aid USA) from the National Council for Behavioral Health, valid from January 15, 2020, to January 15, 2023. Stephanie also completed the Tara Fishler Customized Training Solution Workshop for conflict resolution and team-building at Mind-Builders Creative Arts Center.