Niels Groenen has a diverse background in IT and service operations, currently serving as a Monteur at VDL Enabling Technologies Group (ETG) since September 2021. Prior experience includes roles such as Werkplek-/Systeembeheer & Front-end developer (in opleiding) at Hestia - Cardiovascular Service Center and Service Operations at Speakup. Groenen has also held positions at Gemeente Enschede as Werkplekbeheerder ICT / Helpdeskmedewerker, focusing on client contact and IT problem resolution, and at KPN as an Installatie- en storingsmonteur, dealing with network installations and troubleshooting. Additional experience includes various internships and roles in service desk operations and ICT management, complemented by educational qualifications in ICT management from ROC Nijmegen and ROC De Leijgraaf Cuijk.