Vector Security
Kevin Norris is a seasoned technical support professional with extensive experience in the IT and customer service sectors. Currently serving as a Senior Technical Support Analyst at Vector Security since January 2020, Kevin previously held multiple roles at C3i Solutions from 2015 to January 2020, including Operations Supervisor and Quality Assurance Analyst, where responsibilities included monitoring Help Desk Technicians' performance and generating quality metrics reports. Kevin's earlier experience includes providing hardware and software support as a Help Desk Analyst for Sanofi, and serving as a Shift Manager at McDonald's Corporation, ensuring operational efficiency and high customer service standards. Additional roles include working as a Delivery Driver and Kitchen Staff at Pizza Bella and a staff position at McDonald's Corporation. Kevin holds an education credential from Allied Medical Institute in Forty Fort, PA, completed between 2008 and 2010.
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