Felipe S.

Felipe S. is a seasoned technical support professional with extensive experience in diverse IT environments. Currently serving as Principal Technical Support Engineer at Vectra AI since March 2020, Felipe manages complex technical issues and collaborates with development teams to improve product performance. Previous roles include Technical Support Engineer II at Carbonite, where Felipe handled over 200 monthly support tickets and provided expertise in Linux systems, and Help Desk Supervisor at Club Med, overseeing IT support for a vast enterprise network across 19 locations in the Americas. Felipe also has experience as a Systems Administrator at Best Buy, where consultation across various industries involved the design and implementation of cost-effective technological solutions. Felipe holds a Bachelor's Degree in Computer Information Systems from the Florida Institute of Technology, completed in 2017.