Papilon Rosset

Papilon Rosset has over 20 years of experience in technical support and engineering, specializing in customer-facing roles across various technology companies. Currently a Technical Customer Support Engineer at Vectra AI since October 2022, Papilon provides support for global customers, focusing on deep diagnosis and collaborative problem-solving. Previous roles include Technical Services Engineer at Pure Storage, where Papilon managed support cases and coached junior engineers, and Storage Enterprise Tech Support Senior Analyst at Dell Technologies, addressing high-complexity SAN environments. Additional experience includes senior analyst positions at ilegra and TOTVS, technical support roles at Teletex and Hewlett-Packard, and early career positions in support and implementation. Papilon's extensive background encompasses various technologies, with a strong emphasis on customer satisfaction and effective communication.