Berny Fallas is a Senior Engineer in Technical Support for VB365 at Veeam Software, where they bring extensive experience in telecommunications, having worked in the field since 2008. They progressed from a technician to a supervisor and trainer at Instituto Costarricense de Electricidad between 2016 and 2022. Berny holds a Bachelor's degree in Systems Engineering from Universidad Tecnológica Costarricense and a technical degree in Networking from Colegio Técnico Profesional de Ulloa. With a strong focus on customer service, critical thinking, and process efficiency, they are well-versed in networking and systems administration.
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