Michael Sweeney

Michael Sweeney is a seasoned IT professional with extensive experience in customer support and network engineering. Since April 2018, Michael has worked at Veeam Software as a Customer Support Engineer, focusing on issues related to backup software solutions, training team members, and maintaining internal policies. As the Sole Proprietor of Iris Technology Services since July 2016, Michael provides managed services including IT consultation and network security. Prior experience includes Tier 3 support at Spectrum, where high-quality customer care was emphasized, and a Network Engineer role at Hughes Network Systems, where Michael ensured service quality for enterprise customers. Michael's educational background includes training in electrical, electronics, and communications engineering from the US Army and community colleges.