Sam Parella is a seasoned professional with extensive experience in customer success and product expertise in the healthcare and technology sectors. Currently serving as a Product Expert at Veeva Systems since April 2025, Sam previously held significant roles at Definitive Healthcare, including Principal Customer Success Manager and Senior Customer Success Manager, where responsibilities included leveraging analytics to provide insights for healthcare market segmentation. Prior experience encompasses roles as an Enterprise Account Manager and Strategic Account Manager at eClinicalWorks, and management experience at Central Mass Auto Auction, where Sam developed marketing strategies to enhance auction attendance. Initial work at Dick's Sporting Goods involved delivering exceptional customer service and implementing sales strategies. Sam holds a Bachelor of Science degree in Business Management from Johnson & Wales University.
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