John Long is a seasoned technical professional with extensive experience in IT support and systems engineering. Currently serving as a Senior Technical Support Engineer at Berlin Packaging since October 2023, John previously held the position of System Engineer at Vital Proteins, where significant infrastructure migration efforts were completed during the acquisition by Nestlé Health Science. Prior roles include IT Analyst at Mechdyne Corporation, where John excelled in providing technical support and troubleshooting, Integration Lead Tech at Zones, Inc. focusing on hardware and software management, and Project Designer at W-T Engineering, Inc., developing construction plans and managing projects. Early career experience includes a Web Designer/Help Desk Internship at Severity Design, enhancing skills in web development and technical support. John Long is pursuing a Bachelor of Science in Information Technology at Arizona State University, building upon an Associate's degree in Computer Science from Elgin Community College.