Bertrand Enfrin possesses extensive experience in operations and customer success within VELUX, having held various senior leadership roles since July 1998, including Head of Operations for South West Europe and Senior Director for Customer and Pro Partner Success across multiple regions. Enfrin's international background includes managing operations and customer interaction activities across France, Italy, Spain, Portugal, Belgium, and the Netherlands, with a focus on enhancing customer experience, sales efficiency, and employee motivation. Enfrin has successfully implemented IT solutions and project management initiatives related to SAP and CRM systems. Prior experience includes a role as a Sales and Finance Performance Controller at Johnson Controls Roth SAS. Educational credentials include executive training in supply chain management, leadership, and organizational transformation from prestigious institutions such as CentraleSupélec and IMD.
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