OM

Odie M.

Customer Operations Specialist (usa) at VendorPM

Odie M. began their work experience with Bentley Leathers Inc. in 2016 as a Sales Associate / Key Holder. They were responsible for responding to customer requests and concerns, using suggestive selling techniques to increase sales, and resolving work problems.

In 2018, Odie M. joined Mearcon Construction Group as a Junior Project Lead. They held this role until 2020, where they were responsible for assisting with project management tasks.

In 2021, Odie M. joined Tarion as a Warranty Services Coordinator. They held this role for several months until 2022, where they were responsible for coordinating warranty services.

Most recently, in 2022, Odie M. joined VendorPM as a CS Operations Coordinator (USA). In this role, they monitored account data and client usage information, assisted with the technological advancement of the department, collected feedback from users to enhance user experience, and facilitated cross-channel feedback from customers and employees to management and executive teams.

Odie M. completed a Bachelor's degree at the University of Windsor from 2013 to 2017. The field of study for this degree is unknown. Odie M. is currently pursuing a degree in Architecture at George Brown College, starting in 2020 and expected to graduate in 2023. In terms of additional certifications, Odie M. obtained a certificate in Operations Management Foundations from Linkedin Learning Courses® in January 2023 and a certificate of recognition from Ten Thousand Coffees in January 2021.

Links

Timeline

  • Customer Operations Specialist (usa)

    January 1, 2024 - present

  • CS Operations Coordinator

    May, 2022

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