Ventrica is an outsourced contact centre, providing intelligent omnichannel solutions to help build stronger customer relationships.

Outsourcing

Ventrica

Iain Banks

Amanda Bell

Patrick Lloyd-Bradley

Ray Biggs

Peter Edwards

The Customer Service Team at Ventrica is dedicated to delivering exceptional support across various channels, ensuring that customer inquiries are handled promptly and effectively. Comprising roles from agents to team leads, this team focuses on building strong relationships by providing personalized service, resolving issues, and enhancing overall customer satisfaction. Their collaborative efforts reinforce Ventrica's commitment to intelligent omnichannel solutions in the contact center space.

Customer Service Team

The Sales and Business Development Team at Ventrica focuses on driving revenue growth by developing strategic relationships with potential clients and nurturing existing accounts. They identify new business opportunities, promote Ventrica's omnichannel solutions, and collaborate closely with internal teams to ensure customer satisfaction and successful implementation of services. Their goal is to strengthen customer relationships and expand Ventrica's market presence.

Sales and Business Development Team

The Human Resources Team at Ventrica is dedicated to attracting, developing, and retaining top talent to support the company's mission of enhancing customer relationships. They manage the recruitment process, streamline onboarding procedures, and ensure a positive employee experience through effective HR policies and initiatives. Additionally, they strategically align talent acquisition efforts with Ventrica's growth objectives, fostering a culture of engagement and development within the organization.

Human Resources Team

The Operations and Strategy Team at Ventrica focuses on optimizing contact center processes to enhance service delivery and efficiency. They analyze performance metrics, develop operational strategies, and ensure that training and quality standards are met across channels. By collaborating with leadership, they drive continuous improvement initiatives to strengthen customer relationships and support business growth.

Operations and Strategy Team

The Leadership Team at Ventrica focuses on strategic oversight and direction, ensuring the company's mission to enhance customer relationships is met through innovative solutions. Comprising the CEO, COO, CFO, and CTO, the team collaborates on operational excellence, financial sustainability, and technological advancements to drive growth and improve service delivery in the outsourced contact center space.

Leadership Team

The Technical Support and Quality Assurance Team at Ventrica is responsible for ensuring the seamless operation of customer support services by providing technical assistance and resolving queries. They maintain high service standards through rigorous quality assurance processes, ensuring that all interactions meet the company’s quality benchmarks while enhancing overall customer satisfaction.

Ventrica

Org chart

Teams

Customer Service Team

Sales and Business Development Team

Human Resources Team

Operations and Strategy Team

Leadership Team

Technical Support and Quality Assurance Team

Offices

Ventrica

Org chart

Teams

Customer Service Team

Sales and Business Development Team

Human Resources Team

Operations and Strategy Team

Leadership Team

Technical Support and Quality Assurance Team

Offices

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