Suzanne Taylor

Suzanne Taylor is a seasoned professional with extensive experience in customer service and team management. Currently serving as the Head of Renewals at Verastar since April 2018, Suzanne has held various leadership roles within the company, including Customer Care Team Manager and Head Of Customer Service. Prior to this, experience includes working as a Recruitment Associate at Blue Arrow, focusing on effective recruiting in the Commercial Sector, and as a Team Manager at First Source, overseeing a team processing pensions and customer queries. Earlier career highlights include managing a Credit Risk team at Lloyds Banking Group, where responsibilities involved ensuring KPIs and sales targets were achieved while enhancing customer service quality.