Krystle Toledo is an experienced professional in contact center training and quality assurance, currently serving as Senior Manager of Global Contact Center Training & QA at Verifone since August 2019. Prior to this role, Krystle held the position of Global Training Manager at Verifone. With a solid background in operations management from Afni, Inc., where Krystle worked from November 2009 to July 2019 as an Operations Manager, Krystle has developed a strong skill set in training and leadership within the customer service industry.