Verify
Karl Humphries is an experienced professional in field operations and collections, currently serving as the Director of Field Operations at Verify and Perch Group since April 2023. With a robust background that includes roles such as Head of Field and Regional Manager at Engage Services, Karl has extensive expertise in recruitment, training, and the collection of outstanding utility bills. Previous positions include Collections Manager at Buy As You View and Welcome Financial Services Ltd, as well as Bailiff roles at Jacobs and Philips Bailiffs, where responsibilities encompassed managing accounts in arrears, negotiating payment plans, and supervising teams. Karl Humphries possesses a solid educational foundation with GNVQ qualifications obtained from Darlington Tech College.
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Verify
A different approach to customer verification and reconnection. At Verify, we are revolutionising the way utilities providers, financial services, SMEs and others gather accurate data on and interact with customers in arrears. Our omni-channel, customer-centric services are delivered by an industry-leading team and underpinned by the latest cloud-based technology. This means that we can tailor everything to clients’ and customers’ specific needs to enable more informed decision-making and better, fairer outcomes for all. As part of Perch Group, which offers market-leading, data-led services across the whole debt lifecycle from debt purchase and collections to litigation and reconnection, we have access to in-depth data science and analytics which gives us enhanced insight and accuracy for more cost effective and impactful field activity. Being part of the Perch family of companies, we have the accreditations, certificates and memberships to demonstrate the highest standards and compliance.