Hayley Binns

Hayley Binns is an experienced professional in the contact centre industry, currently serving as a Solutions Consultant at Verint-Systems since July 2014. In this role, Hayley collaborates with customers to address their business drivers and recommend optimal solutions from Verint's product portfolio. Prior to this, Hayley held the position of Professional Services Manager at Silver Lining Solutions Ltd, providing best practice support to major contact centre clients. Earlier experience includes roles at TUI UK, where significant achievements included integrating 450 retail stores into a virtual contact centre, and implementing ICM for MyTravel. Hayley's career began in project management at Gus, establishing a solid foundation in contact centre planning and architecture.