James Linkhauer is a seasoned professional with extensive experience in the field of technological solutions and consulting, primarily focused on call center operations and analytics. Currently serving as a Senior Professional Services Consultant at Verint since January 2017, James has previously held significant roles, including Director of Training & Consulting at both MM and Adtech Global, where skills in workforce management and speech analytics were honed. James's career spans various companies, including Xerox and AT&T, with a strong background in project analysis, service delivery management, and customer relationship management. A graduate of the University of Pittsburgh with a Bachelor of Arts in Communications, James combines academic knowledge with diverse professional experiences in a rapidly evolving industry.
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