Mike Sturm is a seasoned leader in customer success and operations, currently serving as the Manager of Customer Success Operations at Verint since 2024. They previously held the role of Senior Program Manager for Customer Success at Datasembly, where they architected and managed innovative programs focused on risk mitigation and customer retention. With extensive experience at organizations like Totango and Swiftly, they demonstrated a strong ability to enhance customer engagement and satisfaction through strategic program development and collaboration across teams. Mike began their career in customer service and IT, building a solid foundation in communications and relationship management.
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