Samuel Dominguez

Samuel Dominguez is a seasoned professional in the technology industry with extensive experience in customer engagement solutions and sales support. Currently serving as the Strategic Solution Consultant Manager at Verint Systems since November 2009, Samuel manages presales team activities to support sales with solution designs, presentations, and product demonstrations. Earlier roles at Verint include Account Manager for Mexico Channels and Solution Design Engineer for CALA Channels, focusing on the Verint I360 WFO and Avaya Aura WFO product lines. Prior to Verint, Samuel held the position of Sales Support Specialist at Nortel Networks, where responsibilities included designing enterprise solutions and collaborating on complex projects related to unified communications and contact center products. Early career experience included working as a Call Center Sales Support Engineer at CGI. Samuel holds a Master's degree in eCommerce with a focus on Electronic Business from ITESM and a Computer Engineering degree with a specialization in Hardware Architecture Systems from Universidad Autonoma de Tlaxcala.