Thy Nguyen is an accomplished professional with extensive experience in product support and technical operations, currently serving as Product Support Manager at Verint since November 2018, following roles as Product Support Supervisor and Technical Support Lead. Prior to Verint, Thy worked at Verint-Systems as Senior Technical Support Engineer and held positions at Samsung Telecommunications America and Yahoo!, where significant contributions included enhancing email management systems, leading cross-functional teams, and implementing solutions that increased operational efficiency. Additional experience includes technical support management at KANA Software, where leadership in team coordination and project management was key. Thy holds a Bachelor of Arts in Economics from the University of California, Berkeley.
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