Isabel Montes de Oca

Isabel Montes de Oca has a diverse work experience in the field of IT and telecommunications. Isabel is currently the Head of IT department at Verisure Italy since March 2021. Prior to this, they worked at Securitas Direct S.A as an IT Manager in the Telephony Department for a period of 10 years from November 2011 to February 2021. Isabel led projects related to the Contact Center platform and managed an outsourced team. Before that, they worked at The Goodyear Tire & Rubber Company as a Communication Systems Administrator, where they handled the administration of various systems like recording system, Call Manager Cisco, and Windows Servers. Isabel also worked as a Research Student at the University of Alcalá in the Department of Electronics from March 2005 to September 2007. Isabel'searlier experience includes working as a Communications System Specialist at ETECSA, SA. Telecommunication Company in Cuba, where they managed projects for modernization and expansion of PBX, designed numbering plans, and handled local network traffic.

Isabel Montes de Oca has a diverse education history. Isabel obtained a Bachelor's degree in Chemical Engineering from Oriente University in 1996. Later, in 2005, they pursued a Master's degree in Research (MRes) with a focus on Robotics from Alcalá University. In the following years, they specialized in network technology, completing certifications such as CCNA in 2008, CCNA Voice in 2009, CCVP in 2009, and CCNP in 2010. Isabel then obtained a CCIP certification from CCIP in 2011. In addition to their technical education, Isabel achieved a Project Management Professional (PMP) certification from PMP in 2014. Lastly, they hold a degree in Mathematical Cybernetics Engineering from Oriente University, which they completed in 2005. There is no information available regarding any additional certifications from PMI.