Nicole Otte

Nicole Otte has a strong background in customer/client success and services. Nicole started their career working as a Client Success Manager at VerityStream by HealthStream from September 2015 to January 2018. In this role, they focused on assisting clients with product demonstrations, suggesting add-on modules, conducting regular account reviews, and tracking and escalating client issues.

After that, Nicole moved on to become a Senior Manager of Client Success Services and Consulting at VerityStream from January 2018 to January 2020. In this role, they collaborated with the sales team to support product demonstrations, incorporated best practices into new customer business processes, and worked closely with support and development teams to address client issues.

From January 2020 to April 2022, Nicole served as the Director of Client Success at VerityStream, where their responsibilities included overseeing the success of clients, managing client relationships, and driving customer retention.

Currently, Nicole holds the role of Senior Director of Customer Success at VerityStream, starting in April 2022. Specific details about this role, including the duration, are not provided.

Before joining VerityStream, Nicole worked as an Echo Database Specialist at St. Luke's from April 2012 to August 2015.

Nicole Otte's education history includes attending Boise State University, although the specific dates and degree program are not provided. Additionally, they have obtained a certification as a Certified Provider Credentialing Specialist from NAMSS - National Association Medical Staff Services. The month and year of receiving this certification are also not given.