Nathalia Mejia is an experienced professional in the fields of technical writing and content management, currently serving as a Technical Writing Supervisor at Verizon since January 2022, where responsibilities include creating cohesive content that fosters customer satisfaction and interdepartmental collaboration. Prior to this role, Nathalia held various positions at TracFone Wireless from 2013 to the present, including Content Writing Manager, where management of the Content Writing team and cross-departmental liaison activities were emphasized, and Scripting Supervisor of System Improvement, focusing on guideline creation for content delivery. Nathalia began their career as a Copy/Script Writer at TracFone, enhancing content for multiple brands. Nathalia also has a background in education, having worked as an ESL Instructor at Universidad de EAFIT from 2007 to 2013. Nathalia is currently pursuing a degree in Organizational Communication at Florida International University, with a previous Associate of Arts degree from Miami Dade College.