Rae Reid

Rae Reid is an experienced IT professional with a strong background in help desk and audio/visual support. Currently serving as a Help Desk Technician at Thornton Tomasetti since March 2020, Rae provides support for over 1,500 end users across multiple time zones, utilizing ServiceNow for request management. Previous roles include Information Technology Help Desk Technician at WW, Multimedia Specialist at MetLife, and various AV technician positions, showcasing a diverse skill set in technical troubleshooting, user support, and equipment management. Rae's educational credentials include studies at NexGenT and a degree from Stony Brook University.