David Ortiz

David Ortiz is an experienced IT professional currently serving as IT Support Services Supervisor at Vermont Mutual Insurance Group since January 2008. In this role, Ortiz has been responsible for maintenance and software updates of the operating system, including a successful migration from Windows XP to Windows 7 and the implementation of VMware virtual machines for telecommuters. Prior to this position, Ortiz worked as Technical Support Supervisor at IDT Corporation, managing a team of 15 technicians and overseeing daily performance reports. Additionally, as Technical Support Team Leader at Net2Phone, Ortiz provided assistance for customer software issues and account management. Ortiz holds an A+ certification in Computer/Information Technology Administration and Management from Alphatrain and studied Network Topology at Chubb Institute.